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The Other Party's Insurance Denied the Claim, Now What?

You're absolutely certain that it was your turn to go after complying with the stop sign at a four-way intersection, but another motorist saw things differently. This resulted in your vintage VW Beetle getting t-boned by the other driver's pickup truck. Thankfully you only suffered a bruised knee (although you were quite shaken), but your car was totaled. You snapped a few pictures, took detailed notes, and called the other driver's insurance company to make a claim.

You followed the rules of the road and insist the other driver was at fault, but unfortunately the other party's insurance company denied your claim. Now what?

Reasons an Insurer Might Deny Your Claim: Overview

There are plenty of reasons why the at-fault party's insurer may have denied your claim, even if their version of the incident appears to be factually incorrect. Usually, the reasons fall into one of two main categories: Either the insurer's claims adjuster believes your claim lacks merit, or the insurer simply hopes you won't pursue the claim further. The adjuster also may be relying on an eyewitness or is choosing to believe its client's version of what happened in the absence of an official police report.

Other possible reasons for a claim denial by the other party's insurance company include the following:

  • Exclusions in the Policy -- If an insurance policy excludes so-called "acts of God" (natural events), for example, an insurer may dispute your claim if it believes such an act -- a sudden hail storm, for instance -- was the real cause of the accident and not the other driver's negligence.
  • Policy Has Lapsed -- If the other party failed to pay premiums, thus allowing their policy to lapse, the insurer may claim there was no coverage at the time of the accident; in which case you would need to rely on uninsured motorist coverage for compensation.
  • Failure to Notify Insurer in Time -- Policies typically dictate how soon an accident must be reported in order to be covered. This is why it's important to notify the other party's insurance company as soon as possible.

What to Do After the Other Party's Insurance Denies Your Claim

If your claim is denied, regardless of how valid you believe it is, you'll most likely need to hire an attorney if you choose to fight the denial. After all, insurers make a profit by taking in more money in premiums than they pay out in claims. An attorney's claim, however, will usually carry more weight and may be taken more seriously by the insurer.

The Demand Letter

Your attorney might first draft a demand letter, which is a more formal claim for compensation that details your side of the story, the dollar amount of the vehicle damage and/or bodily injuries sustained in the accident, and why the other driver was at fault. The insurance company most likely will feel compelled to provide a specific reason why the claim was denied, or will reverse its decision outright. It also may offer just a portion of the damages demanded.

And if you (or your lawyer) suspect that the insurer engaged in any improper claims practice prohibited by state law, an additional claim on those grounds may get their attention in a claim letter. For instance, Illinois statute (215 ILCS 5/154.6) lists numerous acts prohibited as improper claims practice, including the refusal to pay claims without conducting a reasonable investigation based on all available information.

Formal Appeals Processes

If the insurance company has a formal appeals process -- and many of them do -- then your attorney may have a better opportunity to negotiate a settlement, as opposed to a one-sided demand for damages. This may include the use of arbitration to resolve the matter. Some states, including New Jersey, require insurers to provide a formal appeals process for denied claims.

When Does it Make Sense to File a Lawsuit?

If the insurer denies your attorney's claim, you may consider filing a lawsuit against the insurance company. But keep in mind, your attorney will not want to put much effort into a claim that either has little chance of succeeding or where they suspect you haven't given them the whole story (or are lying outright). In some cases, the cost of a lawsuit may outweigh the amount of damages, which means even a victory in court could end up costing more than doing nothing.

Get a Free Evaluation of Your Insurance Claim

Car accidents are never pleasant, whether they result in catastrophic injury or just a scratched bumper. But if the other party's insurance denies your claim, even though you were not at fault, things can go from bad to worse. If you need help deciding what to do, consider having an insurance lawyer review your claim at no cost to you.

Next Steps
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